Purpose: Backhaul managers help our dedicated team minimize empty miles and maximize utilization and productivity by working with our ops teams to achieve a 100% fill percentage on their trucks. They will be responsible for customer inquiries, load solicitation, service reporting, backhaul management, and relationships with brokers. Responsibilities: Record details and directions on all loads booked for the assigned area. Act as a substitute in the absence of Backhaul Managers in other regions, ensuring a seamless experience for our customers. Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations. Communicate any problems encountered to the Regional Sales Director/Dedicated Ops Manager. Manage committed freight volumes by using system tools and developing relationships with our customers. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department. Perform routine solicitations and follow up with designated accounts through person-to-person discussions as well as email and other electronic forms of communication. Delegate duties and develop Backhaul Manager Associates. Other duties as assigned. Relationships: Daily interactions with customers, operations personnel, shippers, consignees, and sales. Abilities/Skills Required: Excellent verbal and written communication skills, ability to handle a fast-paced work environment, ability to prioritize and handle multiple tasks simultaneously, problem-solving skills, positive relationship-building abilities with customers, computer experience necessary (Windows and Excel or similar programs), and a thorough understanding of Marten's overall marketing strategies. Physical Requirements: Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, light to moderate lifting, good listening and speaking ability, stamina. Education/Training Required: Bachelor's degree in marketing or other related business major, or a minimum of 2 years in a customer service field that included direct person-to-person relationships. J-18808-Ljbffr