If you love to talk, you think quick on your feet, and you smile when you're on the phone we can't wait to meet you We are looking for motivated individuals to join our Call Center Team starting December 2, 2024. Are you someone that has customer service or debt collections experience in a call center, retail environment, or another professional setting? MRS looks forward to you joining the MRS team MRS provides a Best-in-Class training program If you truly enjoy assisting customers to identify solutions, we WANT you at MRS We offer competitive compensation (average $30k per year), Paid Time Off (PTO), benefits following 30 days of employment (Medical, Dental, Vision), 401K, Pet Insurance and various lucrative incentives. Are you money-driven? The sky is the limit Don't start just another job, Join MRS BPO, and start a CAREER In the Collector Role, you will: Work Monday-Friday with rotating Saturdays. Contact members with delinquent loans and defaulted share accounts using specific knowledge of MRS BPO guidelines and policies, as well as the Fair Debt Collection Practices Act. Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships. Establish and maintain updated member information on related delinquent loan and negative balance accounts. Review and investigate payment history to resolve member discrepancies. Maintain various reports such as: Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance. Maintain delinquent card file and return deposit items. Act as a liaison between businesses and customers to find a resolution to outstanding financial obligations. Production based call center environment with high energy. Inbound and Outbound call types with several customer interactions per day Responsibilities include developing payment plans, locating customers via telephonic and other digital technologies to begin the recovery process, and the ability to negotiate payments to resolve the outstanding obligation. Ability to display proper problem solving/negotiation tactics to assist customers with resolving outstanding financial obligations. Ability to understand client needs and how your contributions impact performance. Display proper active listening skills to understand customer concerns. Ability to maintain a professional demeanor throughout all interactions (customer, co-workers and client interactions). QUALIFICATIONS: High School diploma or GED Related work experience in sales, customer service, or collections is preferred. Excellent interpersonal, analytical, problem-solving, and communication (telephone and written) skills. Self-motivated / team orientated / confident / customer service focused. Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving. Ability to multi-task